Privacy Policy

Our commitment to protecting your personal data and privacy.

Our Commitment to Your Privacy

At ProactiveWellness Care, we respect your privacy and are committed to protecting your personal data. This Privacy Policy tells you how we collect, use, and share your information when you use our website, including all the content and features we offer on it (the “website”).

What This Privacy Policy Covers

This Privacy Policy applies to the personal data that ProactiveWellness Care collects from the users of our website (“Personal Data”). Personal Data is any information that can be used to identify or contact you, either by itself or together with other information.

We want to be transparent and honest about how we handle your Personal Data. In this Privacy Policy, we explain what kind of information we collect from you, why and how we use it, how we protect it, and what rights you have over it. This Privacy Policy does not cover how we collect, use, and share your Personal Data when you use our Platform or Mobile Application.

If you want to know more about how we use and share your Personal Data, please contact our Security Officer at (info@prowellcare.com).

Third-Party Sites and Services

Our website may contain links to other sites and services not operated by ProactiveWellness Care. If you click on a third-party link, you will be taken to that third party’s site or service. We strongly advise you to review the privacy policy of every site or service you visit. ProactiveWellness Care has no control over and is not responsible for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy does not apply to your use of or access to any third-party sites or services.

Your Consent to This Privacy Policy

By accessing and/or using our website, you confirm that you have read and agree to the terms of this Privacy Policy. If you do not agree, you must stop using our website immediately.

Changes to This Privacy Policy

We may update this Privacy Policy sometimes, and it is your responsibility to keep up with any changes. We will post any revisions to the Privacy Policy on the homepage of our website. Any changes to this Privacy Policy will take effect as soon as we notify you through our website and will apply to all Personal Data that we hold, use, and share. If you continue to use our website after we notify you of any changes, you agree to those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us at info@prowellcare.com. We appreciate your feedback.

COLLECTION AND USE OF PERSONAL DATA

What Data Do We Collect from You?

We collect three types of data from our users: (i) Contact Data; (ii) Support Data; and (iii) Technology Data. Here is what each type of data means and why we collect it.

  • Contact Data: This is the data you provide us when you sign up for our services, such as your name, job title, company name, organization type, phone number, and email address. We use this data to communicate with you, offer you consultations or demos of our products, and send you relevant information about our services.
  • Support Data: This is the data we collect from you when you contact us for support or to report a problem, such as your IP address, log files, and other technical data. We use this data to help you resolve your issues, provide you with customer support, update our software, and improve our website in accordance with this privacy policy.
  • Technology Data: This is the data we automatically collect from your browser or device when you visit our website or interact with our emails or other communications, such as your device ID, location, browser type, internet service provider, mobile carrier, pages and files you viewed, searches you made, operating system, and date and time of your usage. We use this data to understand how you use our website, provide and enhance our website, and ensure the security and functionality of our website.

How We Collect and Use Your Data

At ProactiveWellness Care, we care about your privacy and want to be transparent about how we handle your personal data. This privacy policy explains what data we collect from you when you use our website, why we collect it, and how we use it.

  • Website Engagement: When you interact with our website, such as signing up for our newsletter, requesting information, or booking a consultation or demo, we collect some personal data from you, such as your name, email address, phone number, and location. We use this data to communicate with you, provide you with relevant information, and improve our services.
  • Browser or Device Information: When you visit our website, we automatically collect some information from your browser or device, such as your MAC address, computer type, screen resolution, operating system, device model, language, and browser type. We use this information to ensure that our website works properly on your device and to optimize your user experience.
  • Clear GIFs: We use a technology called clear GIFs (also known as web beacons, web bugs, or pixel tags) along with other technologies like e-tags and JavaScript to help us better manage the content on our website and measure its effectiveness. Clear GIFs are tiny graphics that are embedded invisibly on web pages and track the online movements of web users. Unlike cookies, which are stored on your computer’s hard drive, clear GIFs are about the size of a dot and do not store any personal data. We do not link the data collected by clear GIFs, e-tags, or JavaScript to your personal data.
  • SDKs and Mobile Advertising IDs: Our website may include third-party SDKs (software development kits) that allow us and our service providers to collect information about your activity on our website. Some mobile devices also have a resettable advertising ID (such as Apple’s IDFA or Google’s Advertising ID) that, like cookies and pixel tags, allow us and our service providers to identify your device over time and show you personalized ads. You can reset your advertising ID or opt out of interest-based advertising in your device settings.
  • Third-Party Plugins: Our website may include plugins from other companies, such as social media buttons or widgets. These plugins may collect information about the pages you visit on our website and share it with the company that created the plugin, even if you do not click on or interact with it. We have no control over and are not responsible for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
  • Third-Party Online Tracking: We may also partner with certain third parties to collect, analyze, and use some of the information described above. For example, we may allow third parties to set cookies or use web beacons on our website or in our email communications. This information may be used for various purposes, such as online website analytics and interest-based advertising.

How We Use our Cookies on our Website

Cookies are small text files that our website places and stores on your computer or mobile device. These files help us remember information you enter, preferences you select, and how you move around our website. We use cookies and other technologies to provide you with more relevant and personalized information, and to make our website easier and safer to use.

Our cookies do not store any personal data by themselves. We also do not combine the general information we collect through cookies with any other personal data to identify you. However, we may use cookies to recognize your web browser and link it to your user account (if you have one).

We currently use cookies for Google Analytics. This helps us measure how users and email recipients interact with our website and email messages, and how we can improve our services.

You can manage your cookie preferences at any time by changing your browser settings or using our cookie consent tool.

How to OPT out of Cookies

You can choose to disable or delete cookies from your browser settings at any time. However, if you do so, some parts of our website may not work properly or as intended. You may also miss out on some of the features and benefits we offer.

Do Not Track Policy

Some browsers have a "do not track" (DNT) feature that lets you tell websites that you do not want to have your online activities tracked. There is no agreed-upon standard for how websites should respond to DNT signals, and we do not currently respond to them. ProactiveWellness Care is aware of the ongoing development of DNT standards and will update its policy accordingly.

How We Use & Share Your Data

ProactiveWellness Care uses and shares your personal data based on our legitimate business interests, your consent, our legal obligations, and/or to provide the website to you. We only use or share your personal data when it is legally required or necessary for the purposes described in this privacy policy. We will always ask for your permission before sharing your personal data with a third party, unless the law says otherwise.

Here are some of the specific reasons why we use and share your personal data:

  • To make our website work for you and give you access to its features;
  • To answer your questions and requests when you contact us through our online forms or email us with your feedback or complaints about our website;
  • To send you important information about our website, such as changes to our terms, conditions, and policies, and to fulfill any agreements you have with ProactiveWellness Care;
  • To provide you with our newsletter and/or other marketing materials, such as emails with information about ProactiveWellness Care services and products that you might like;
  • To manage and improve our website and operations, including developing new features and functionality;
  • To understand your interests and preferences, so that we can personalize our communication with you and offer you information and/or deals that suit your needs;
  • To respond to lawful requests from public and government authorities, and to comply with applicable laws and regulations, including cooperating with legal proceedings and court orders;
  • To protect our rights, privacy, safety, or property, and/or that of you or others, by giving proper notices, seeking legal remedies, and limiting our damages;
  • To handle technical support and other requests from you; and
  • To keep our website safe and secure.

ProactiveWellness Care may also combine and/or remove any identifying information from the personal data we collect through the website, so that it is no longer considered personal data. We do this to create other data that we can use and share for any purpose, if it does not identify you or any other individual.

How We Use Data for Analytics

ProactiveWellness Care uses third-party service providers to monitor and analyze how you use our website. Some analytics services and techniques we may use include Google Analytics.

Where We Store and Process Your Data

The personal data we collect through our website is stored on secure servers in the United States. We may also share your personal data with third parties, who may store or process your data on their secure servers. These third parties are not allowed to transfer your personal data outside of the United States.

Who We Share Your Data With

We may share your personal data with the following types of people or organizations:

  • Business Partners and Vendors: These are the partners, service providers, and other entities that help us run our business. For example, we may use third-party companies and individuals to help us operate our website, provide services on our behalf, perform website-related functions, or help us analyze how our website is used. Our business partners and vendors are required to protect your personal data and use it only for the specific purpose(s) for which we share it. Some of the services they may provide include data hosting, IT services, and customer services.
  • Our Advisors: These are the third parties that provide us with professional advice, such as our lawyers, auditors, accountants, and banks. We only share your personal data with our advisors if we have a legitimate business reason to do so.
  • Third Parties Upon Your Direction or Consent: You may ask us to share your personal data with third parties of your choice. We will only do so if you give us your permission and tell us who you want us to share it with.
  • Third Parties Pursuant to Business Transfers: If we go through a business change, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our company, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may share your personal data with a third party involved in the transaction.
  • Government and Law Enforcement Authorities: If we have to, we may share your personal data with the government or law enforcement agencies to (i) comply with the law or legal requests; (ii) cooperate with third parties in investigating violations of this privacy policy; or (iii) take legal action against someone who may be harming or interfering with our rights, property, or safety, or those of you or others, including other users of our website.

How Long We Keep Your Data

ProactiveWellness Care keeps your personal data only for as long as we need it and as the law allows us to. The exact time we keep your data depends on: (i) how long you use our website; (ii) how likely it is that someone could misuse or expose your data; (iii) our business and legal obligations.

We ask you not to send or share with us any sensitive personal data, unless we specifically request it from you. Sensitive personal data includes things like your social security number, race or ethnicity, political views, religion or beliefs, health, biometric or genetic data, criminal record, or trade union membership.

When we no longer need your personal data, we will delete it from our databases and ask our business partners to do the same. If we cannot delete some of your data completely for technical reasons, we will make sure that no one can use or process it any further. Please note that once we share your personal data with third parties, we may not be able to access or control it, and we cannot delete or change it.

USER RIGHTS

Your Rights Over Your Data

As a user of our website, you have certain rights over your personal data. These rights depend on the local data protection and privacy laws that apply to you, and may include the right to:

  • Access the personal data we hold about you;
  • Delete your personal data, if it is allowed by the law and technically possible;
  • Receive updates about how we use and process your personal data;
  • Limit how we use and process your personal data, if it is allowed by the law;
  • Object to us using and processing your personal data for certain purposes, such as marketing;
  • Ask us to transfer your personal data to a third party, if possible;
  • Receive your personal data in a format that is easy to read and use; and/or
  • Correct any inaccurate or incomplete personal data we have about you.

If you gave us your consent to use and process your personal data, you can withdraw it at any time. If you want to withdraw your consent or exercise any of your other rights, please contact us at info@prowellcare.com.

How to Update, Correct, or Delete Your Data or Your Account

You have the right to ask us to limit how we use and share your personal data. We may not be able to agree to all your requests, but we will try to accommodate them when we can.

If you want to change or correct your personal data, you can contact us at info@prowellcare.com. However, some requests may affect your ability to access and use some or all our websites. By asking us to limit or delete your personal data, you understand and agree that ProactiveWellness Care is not responsible for any loss of access or functionality that may result from your request.

You also have the right to ask us to delete any personal data we have about you. To do so, please email us at info@prowellcare.com and tell us what personal data you want us to remove. We will respond to your request as soon as we can.

How We Protect Your Data

ProactiveWellness Care cares about your data confidentiality and security. We use a mix of physical, technical, and administrative measures to: (i) keep your personal data safe and sound; (ii) defend against any threats or hazards to your personal data; and (iii) prevent unauthorized access or use of your personal data that could harm you.

However, ProactiveWellness Care cannot guarantee or promise that our security measures will stop all unauthorized access to your personal data. PROACTIVEWELLNESS CARE CANNOT ENSURE THE SECURITY OR INTEGRITY OF PERSONAL DATA THAT IS SENT OVER THE INTERNET, AND THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY A BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE MEASURES. THEREFORE, WE DO NOT AND CANNOT GUARANTEE OR PROMISE THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU SEND TO US. You accept the risk that someone may break into or use your personal data at any time, due to unauthorized entry or use, hardware or software failure, or other factors.

What We Do to Secure Your Data

ProactiveWellness Care stores your personal data on secure servers and uses various methods to protect your personal data. Some of these methods include:

  • Authentication
  • Encryption
  • Backups
  • Access controls

What You Can Do to Protect Your Data

ProactiveWellness Care does not have access to or control over your device’s security settings, and it is your responsibility to set up any device-level security features and protections that you think are appropriate (e.g., password protection, encryption, remote wipe capability). We recommend that you take all the necessary steps to secure any device that you use to access our website.

Please note that ProactiveWellness Care will never send you an email asking for confidential information, such as account numbers, usernames, passwords, or Social Security Numbers. If you get a suspicious email from ProactiveWellness Care, please let email us on info@prowellcare.com.

Also, if you notice or suspect any other security issue, please tell ProactiveWellness Care right away.

What We Do If There Is a Data or Security Breach

ProactiveWellness Care takes the security of your personal data seriously. If there is a data or security breach, ProactiveWellness Care will do the following: (i) quickly investigate the security incident, find out the root cause, and, if possible, fix any weaknesses in ProactiveWellness Care’s control that may have caused the security incident; (ii) follow the laws and rules that apply to ProactiveWellness Care in relation to the security incident; (iii) if needed, work with any affected ProactiveWellness Care user or client according to the terms of ProactiveWellness Care’s contract with them; and (iv) document and record the actions that ProactiveWellness Care took in relation to the security incident and review the situation and the actions/recommendations to avoid similar security incidents in the future. ProactiveWellness Care will tell you about any data or security breaches as required by and following the law.