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Privacy Policy

1.1. ProactiveWellness built the ProactiveWellness Patient Mobile App as a Free app. This SERVICE is provided by ProactiveWellness at no cost and is intended for use as is.

1.2. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

1.3. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

1.4. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at ProactiveWellness Patient Mobile App unless otherwise defined in this Privacy Policy.

1.5. We need to scan Bluetooth devices in the background when the phone is locked or the app is in the background and for scanning, we need location permission. Communicating with devices through Bluetooth is our core functionality.

2. Information Collection and Use

2.1. For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

2.2. The app does use third-party services that may collect information used to identify you.

2.3. ProactiveWellness recognizes the user’s right to their own personal data. As such, all personal data will be deleted upon request of the user.

3. Log Data

3.1. We want to inform you that whenever you use our Service, in case of an error in the app we collect diagnostic data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

3.2. To provide desired health care services, Patient Health Data may be accessed by the Patient’s Caregiver or Health Practitioner. CHARMS system keeps a log about who has accessed the patient’s data and the Patient can view that log information.

4. Cookies

4.1. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

4.2. This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

5. Service Providers

5.1. We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

5.2. We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

6. Security

6.1. We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

6.2. Patient provides consent to enable access of health-related data for Caregivers and Health Practitioners to provide desired healthcare services.

7. Links to Other Sites

7.1. This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. App Permissions:

8.1. Coarse Location
This app accesses your coarse location (approximate location) to provide you with relevant features and services. Your coarse location is not shared with any third parties.

8.2 Fine Location

The app accesses your fine location (precise location) to provide relevant features and services, and this information is not shared with third parties.

8.3 Foreground Service Connected Device

Our app utilizes a Foreground Service with Connected Device permission to establish a reliable and real-time connection with Bluetooth devices for remote patient monitoring.

8.3.1 Immediate Task Initiation:

Upon app launch, the service initiates scanning for nearby Bluetooth devices immediately to ensure time-sensitive monitoring and continuous data transmission.

8.4 Foreground Service Data Sync:

Our app utilizes a Foreground Service with Data Sync permission to receive call notifications and transfer call signaling information in real-time.

8.4.1 Immediate Task Initiation:

Upon app launch, the service establishes a connection to the call signaling server immediately to ensure time-sensitive notifications and continuous connection for uninterrupted call signaling.

8.5 Foreground Service Media Projection:

The app uses media handling and projection features.

9. Children’s Privacy

9.1. These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

10. Changes to This Privacy Policy

10.1. We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

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